What is CRM? A Beginner's Guide to CRM Software

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Customer Relationship management (CRM) refers to the principles, practices, and guidelines that an organization follows when interacting with its customers. Skills covered in this course : Sap Bydesign


No requirements needed

This course includes:

  • 2 hours on-demand video
  • 5 downloadable resources
  • 1 h online conference
  •  Track  achievement  on line 
  • Certificate of completion

Created By : Norah BEN Jamaa 
Language : French Substitle : English, Arabic

200.000 DT 200.0 TND 200.000 DT

200.000 DT

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    Learn fundamental CRM 

    On this course, you will begin to learn how to use  CRM software to better understand your customers. You’ll learn how to improve customer experience, and how to use CRM data to power data-driven decision making.

    CRM systems likes Sap business One & Sap Bydesign are designed to help you manage customer relationships effectively and efficiently. These platforms provide customer data, giving you a joined-up view of each customer and your organisation’s history with them.

    Discover how to leverage this platform to communicate with your sales teams; tackle email marketing; connect with prospects and customers using social media; manage the lead life cycle within a Salesforce account; track vendor expenses; visualize marketing 

    project success; and more.

    Sap Bydesign provide a powerful customer relationship management (CRM) platform that gives your team the tools they need to put their customers first. This module provides a variety of tools for managing sales workflows, including Projects services and Marketing campaign